How to send an offer for an open spot

Summary

Send an enrollment offer when you have an open spot and want a matched family to respond within a set number of days. This guide is for center directors and staff.

Before you start

You need staff access to the center's Waitlist.
An open spot should exist for the classroom, schedule, and start date you plan to offer.
The child should appear as a match on that open spot (or be eligible from the waitlist).

Steps

In Kiddo, open Waitlist.
Go to the Open spots tab.
Open the open spot that fits the spot you want to fill.
Select one or more matched children, then choose Make Offer. (You can also start an offer for a single child from their row actions.)
In the Send Offer window, confirm each child's Classroom, Schedule, and Start date.
Set how long parents have to respond using Parents have [N] days to respond.
Optionally add a short custom message.
Select Send Offer.

What happens next

Kiddo creates the offer and emails the family's guardians.
The match shows as a pending offer on the open spot until the family responds.
On Home, parents see an offer notification with Accept Offer and Reject Offer.
If the deadline passes without a response, the offer expires according to your center's settings.

What your parents see: How to accept an enrollment offer

Common questions

Can I resend the offer email?

Yes. From the child's waitlist profile or bulk actions, use Resend Offer Email when an offer was already sent.

Do I need an open spot first?

Offers are tied to spot details (classroom, schedule, start date). Creating or selecting an open spot keeps matches and offer status in sync.

Can I send offers to multiple children at once?

Yes. Select several matched children on an open spot and use Make Offer.

In the app: Waitlist → Open spots
How to accept an enrollment offer (families)
Parent Help links you can share with families