Parent Help links you can share with families
Summary
When families ask how to sign in, pay a fee, or respond to an offer, share a link from the families Help site instead of
walking them through operator steps. This page lists every parent-ready article Kiddo curates for centers to hand off.
Find this page anytime under Help → Share with families on the centers Help site.
These links are for humans — email, SMS, or chat with families. Do not add them to Captain Documents or treat them as
operator knowledge.
Before you share
- Links open on help-families.joinkiddo.com — the families Help portal, not the centers site.
- Families still need your center's waitlist link or an offer email to take action; Help explains the steps.
- For urgent offer or payment issues, contact the family directly and loop in Kiddo support if needed.
Parent Help links (copy and share)
| Topic | Share this with parents | Link | | ----- | ----------------------- | ---- | | Sign in | Sign in with email
(verification code) | https://help-families.joinkiddo.com/hc/families/articles/login-magic-link | | Join your waitlist |
How to join a center's waitlist | https://help-families.joinkiddo.com/hc/families/articles/join-waitlist | | Finish an
application | Finish an incomplete waitlist application |
https://help-families.joinkiddo.com/hc/families/articles/incomplete-application | | Application status | Understand your
waitlist status | https://help-families.joinkiddo.com/hc/families/articles/application-status | | Add a sibling | How to
add another child to the waitlist | https://help-families.joinkiddo.com/hc/families/articles/multiple-children | |
Accept an offer | How to accept an enrollment offer |
https://help-families.joinkiddo.com/hc/families/articles/review-enrollment-offer | | Decline an offer | Decline an offer
or give up a spot | https://help-families.joinkiddo.com/hc/families/articles/decline-offer | | Book a tour | Book a tour
at a center | https://help-families.joinkiddo.com/hc/families/articles/book-tour | | Pay a fee | Pay a waitlist or
enrollment fee | https://help-families.joinkiddo.com/hc/families/articles/make-payment | | Failed payment | Fix a failed
payment | https://help-families.joinkiddo.com/hc/families/articles/payment-failed | | Upload documents | Upload
enrollment documents | https://help-families.joinkiddo.com/hc/families/articles/upload-documents | | Missing email | Not
receiving emails from Kiddo | https://help-families.joinkiddo.com/hc/families/articles/not-receiving-email | | Common
questions | Common questions about waitlist, offers, and sign-in |
https://help-families.joinkiddo.com/hc/families/articles/waitlist-offers-faq |
All links verified live on 2026-08-06.
Slug drift: Registry IDs and file slugs sometimes differ from live Chatwoot URLs (e.g. help:families:accept-offer → live
slug review-enrollment-offer). This table uses live slugs. See docs/HELP_CENTER_URL_DRIFT.md.
Common questions
Should I paste these into automated messages?
Yes — when a family needs self-serve steps, paste the relevant link into email or SMS. Keep your center's voice; the
article gives them the how-to.
Can I share centers Help links with parents?
No. Centers Help is for staff. Use the families links in the table above.
What if a link does not load for a family?
Ask them to try a private browser window. If it still fails, contact Kiddo support with the exact link you sent.
Related articles
- Share your parent waitlist link
- How to send an offer for an open spot
- Connect Stripe for waitlist fees and payouts
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