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Summary
Answers to frequent questions about open spots, offers, and the handoff to enrollment — for directors and staff managing the waitlist in Kiddo.
Open spots and matching
What is the difference between the Waitlist tab and Open spots?
Waitlist shows every active application at your center. Open spots are specific vacancies you are trying to fill — a classroom, schedule, and start date. When you create an open spot, Kiddo surfaces matched children from the waitlist who fit that spot.
Why don't I see any matches on my open spot?
Common causes:
- No applications yet for that schedule, age group, or location.
- Families applied with preferences that do not fit the spot (different schedule or start date).
- Applications are Incomplete or Withdrawn.
Review filters on Waitlist and confirm your Schedules and Enrollment Priorities match how families apply. See What is waitlist priority and how is it used?.
Does waitlist priority guarantee who appears as a match?
No. Priority helps sort the waitlist; matching also depends on schedule, age, location, and start date. You can still send an offer to any eligible child from the waitlist when you use row actions on an open spot.
Sending and managing offers
Do I need an open spot before I send an offer?
Yes — offers are tied to spot details (classroom, schedule, start date). Creating or selecting an open spot keeps matches, offer status, and parent notifications in sync. See How to send an offer for an open spot.
How long should parents have to respond?
You choose Parents have [N] days to respond when you send the offer. Pick a window that matches your center's policy — long enough for families to decide, short enough to release the spot if they pass.
What happens when an offer expires?
If the family does not accept or decline before the deadline, the offer expires in Kiddo. The spot can go to another matched family. You can send a new offer later if the spot is still open.
Can I resend the offer email?
Yes. From the child's waitlist profile or bulk actions, use Resend Offer Email when an offer was already sent.
Can I send offers to multiple children at once?
Yes. On an open spot, select several matched children and choose Make Offer.
What do parents see when I send an offer?
What your parents see: Families get an email from your center and a card on Home with Accept Offer and Reject Offer, plus the deadline — How to accept an enrollment offer.
Go-live, Stripe, and sharing your link
Can I share my waitlist link before Stripe is connected?
Yes. You can share your waitlist link before Stripe is fully connected. If you charge a waitlist fee, families can still pay at the end of the form — your center receives payouts only after Stripe Connect is complete. Free waitlists can go live without Stripe until you charge enrollment fees later. See Connect Stripe for waitlist fees and payouts.
Can I share my waitlist link before the setup checklist is done?
Share only when Schedules, Priorities, and your public form message reflect how you want families to apply. Fees and team invites depend on your policies. See the Go-live checklist.
Do families see their rank or priority score?
No. Families answer your priority questions on the form in plain language. They do not see numeric scores or internal ranking — only status labels like On Wait List (active) or On Waitlist (fallback) on Home.