Payments

Connect Stripe for waitlist fees and payouts

Summary Connect Stripe so Kiddo can route waitlist and enrollment fee payouts to your center. Families can pay through Kiddo before onboarding is complete; payouts start after Stripe shows Connected. Before you start - You need admin access to Settings for your center. - Use a Stripe account authorized to receive payouts for your business (not a personal test account in production). - Demo centers: Stripe setup is optional for exploring sample data; connect Stripe before going live with real families. Steps 1. In Kiddo, open Settings. 2. Select the Integrations tab. 3. Find Stripe — description: Process center payouts automatically via Stripe. 4. Select Connect (or Continue setup if you started before). 5. Complete Stripe's onboarding in the new window — business details, bank account, and identity verification as Stripe requires. 6. Return to Kiddo. The integration should show Connected when Stripe finishes review. If status stays pending, select Refresh status on the Stripe row after you finish Stripe's forms. What happens next - Families can pay waitlist or enrollment fees through Kiddo when your center charges fees — even while Stripe status is Pending. - Payouts to your bank follow Stripe Connect timing and your platform fee settings, and begin once status is Connected. - If Stripe disconnects or needs updated information, return to Settings → Integrations → Stripe and Continue setup. Common questions Can families pay before Stripe is connected? Yes. Kiddo can collect waitlist and enrollment fees before your Stripe account is fully verified. Your center receives payouts only after Stripe shows Connected in Settings → Integrations. Do I need Stripe if my waitlist is free? No. Skip waitlist fees in Settings → Enrollment & Waitlist (waitlist fee section) if you do not charge to join. You still need Stripe for paid enrollment steps later. Why is status "Pending"? Stripe may still be verifying your account. Check email from Stripe for required documents, then use Refresh status in Kiddo. Can I use the same Stripe account for multiple locations? Connect once per center in Kiddo. Multi-location operators complete Stripe for each center that collects payments. Related articles - In the app: Settings → Integrations → Stripe - Go-live checklist — what to configure before sharing your link - Configure enrollment fees and steps — waitlist and enrollment fees - Parent Help links you can share with families

Pay a waitlist or enrollment fee

Summary Your center may charge a waitlist fee when you apply or enrollment fees after you accept an offer. Pay securely in Kiddo with a credit or debit card (and Apple Pay or Google Pay when your device supports them). Before you start - Sign in with the email on your application — Sign in with email (verification code). - Have your card ready, or use Apple Pay / Google Pay on a supported phone or browser. Pay during waitlist signup 1. Open your center's waitlist link and sign in. 2. Complete parent, child, and preference steps until you reach Payment. 3. Review the Waitlist fee (non-refundable) amount. 4. Enter card details in the secure payment form, or select Apple Pay / Google Pay if shown. 5. Submit payment, then finish and submit your application. If payment fails, fix the card details and try again before submitting. Pay from Home after you apply Centers can request fees later (enrollment deposit, document fee, etc.). 1. Sign in and open Home. 2. Find the notification or Complete Payment button on the center's card. 3. Select Complete Payment to open the payment dialog. 4. Review the amount and description, enter payment details, and confirm. You can also open payment links from email — sign in when prompted, then complete the same steps. What you'll see When Complete Payment opens from Home, review the Amount and description, then enter card details in the secure Stripe form (card number, expiry, and security code). Complete Payment dialog with card fields What happens next - Kiddo marks the fee Paid on your application when payment succeeds. - You receive a confirmation email (from Kiddo or your center, depending on the fee type). - The center sees the payment on their side and continues enrollment steps. Common questions Is my card information stored in Kiddo? Payments run through Stripe. Kiddo does not store your full card number. Payment failed — what should I try? Confirm the card number, expiry, and ZIP code. Try a different card or contact your bank. Then select Complete Payment again from Home. I paid but Home still shows Pending Wait a few minutes and refresh the page. If it still shows Pending or Overdue after 15 minutes, contact the center with the time you paid. Are waitlist fees refundable? The waitlist form states the waitlist fee is non-refundable when your center charges one. Other fees follow the center's policy — ask them if you are unsure. Related articles - In the app: Home → Complete Payment - How to join a center's waitlist - Understand your waitlist status - Fix a failed payment

How Kiddo subscription billing works

Summary Your center's Kiddo subscription (separate from family waitlist/enrollment fees) is managed under Settings → Plan, Subscription & Billing. Super Admins can view the plan, usage, and payment method. Before you start - You need Super Admin access. Other roles cannot manage billing. - Family-facing payments use Stripe Connect — see Connect Stripe for waitlist fees and payouts. Steps 1. Open Settings. 2. Select Plan, Subscription & Billing. 3. Review: - Current plan and renewal timing - Usage meters (applications, locations, or other limits on your plan) - Payment method on file for Kiddo invoices 4. To change plans, use Upgrade Plan or Switch to Monthly when offered. 5. To cancel, use Cancel Subscription and follow the confirmation steps. Billing receipts for your Kiddo invoice come from Kiddo's billing provider — not from family Stripe payouts. What happens next - Plan changes apply per your subscription terms shown in the billing UI. - If payment fails, Kiddo may restrict access until the subscription is updated — check email from Kiddo for billing notices. Common questions Is this where family waitlist fees go? No. Family fees flow through Stripe Connect (Settings → Integrations and payout views). This page is your Kiddo software subscription only. Who can see billing? Typically Super Admin only. Admin staff manage waitlist and enrollment but not Kiddo invoices. Where are legal terms? See Kiddo's marketing site terms and privacy pages for subscription and data policies. Help articles summarize product behavior only. Related articles - In the app: Settings → Plan, Subscription & Billing - Connect Stripe for waitlist fees and payouts

Fix a failed payment

Summary If a card payment fails in Kiddo, your application or enrollment step may stay Pending until payment succeeds. This guide helps you retry safely. Before you start - Sign in with the same email as your application. - Have another card ready if the first one was declined. Steps 1. Open Home and find the payment alert or Complete Payment button on the center's card. 2. Select Complete Payment. 3. Review the amount and fee type (waitlist fee vs enrollment fee). 4. Enter updated card details, or try Apple Pay / Google Pay if available. 5. Submit payment and wait for confirmation on Home — status should change to Paid. If you were paying during the waitlist form, return to the center's link, sign in, and complete the Payment step before submitting. What happens next - Successful payment unlocks the next step (application submitted or enrollment continued). - You should receive a confirmation email. The center sees Paid on their side. Common questions Why did my card fail? Common causes: insufficient funds, incorrect ZIP code, bank fraud block, or expired card. Try a different card or call your bank to authorize the charge. Home still shows Pending after I paid Wait a few minutes and refresh. If it remains Pending or Overdue after 15 minutes, contact the center with the payment time and last four digits of the card. Can the center waive the fee? Only the center can waive or adjust fees on their side. Contact them if you have hardship or were charged in error. Is it safe to enter my card in Kiddo? Payments process through Stripe. Kiddo does not store your full card number. See Pay a waitlist or enrollment fee. Related articles - In the app: Home → Complete Payment - Pay a waitlist or enrollment fee - Not receiving emails from Kiddo