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Summary
When families ask how to sign in, pay a fee, or respond to an offer, share a link from the families Help site instead of walking them through operator steps. This page lists every parent-ready article Kiddo curates for centers to hand off.
Find this page anytime under Help → Share with families on the centers Help site.
These links are for humans — email, SMS, or chat with families. Do not add them to Captain Documents or treat them as operator knowledge.
Before you share
- Links open on help-families.joinkiddo.com — the families Help portal, not the centers site.
- Families still need your center's waitlist link or an offer email to take action; Help explains the steps.
- For urgent offer or payment issues, contact the family directly and loop in Kiddo support if needed.
Parent Help links (copy and share)
| Topic | Share this with parents | Link |
|---|---|---|
| Sign in | Sign in with email (verification code) | https://help-families.joinkiddo.com/hc/families/articles/login-magic-link |
| Join your waitlist | How to join a center's waitlist | https://help-families.joinkiddo.com/hc/families/articles/join-waitlist |
| Finish an application | Finish an incomplete waitlist application | https://help-families.joinkiddo.com/hc/families/articles/incomplete-application |
| Application status | Understand your waitlist status | https://help-families.joinkiddo.com/hc/families/articles/application-status |
| Add a sibling | How to add another child to the waitlist | https://help-families.joinkiddo.com/hc/families/articles/multiple-children |
| Accept an offer | How to accept an enrollment offer | https://help-families.joinkiddo.com/hc/families/articles/review-enrollment-offer |
| Decline an offer | Decline an offer or give up a spot | https://help-families.joinkiddo.com/hc/families/articles/decline-offer |
| Book a tour | Book a tour at a center | https://help-families.joinkiddo.com/hc/families/articles/book-tour |
| Pay a fee | Pay a waitlist or enrollment fee | https://help-families.joinkiddo.com/hc/families/articles/make-payment |
| Failed payment | Fix a failed payment | https://help-families.joinkiddo.com/hc/families/articles/payment-failed |
| Upload documents | Upload enrollment documents | https://help-families.joinkiddo.com/hc/families/articles/upload-documents |
| Missing email | Not receiving emails from Kiddo | https://help-families.joinkiddo.com/hc/families/articles/not-receiving-email |
| Common questions | Common questions about waitlist, offers, and sign-in | https://help-families.joinkiddo.com/hc/families/articles/waitlist-offers-faq |
All links verified live on 2026-08-06.
Slug drift: Registry IDs and file slugs sometimes differ from live Chatwoot URLs (e.g. help:families:accept-offer → live slug review-enrollment-offer). This table uses live slugs. See docs/HELP_CENTER_URL_DRIFT.md.
Common questions
Should I paste these into automated messages?
Yes — when a family needs self-serve steps, paste the relevant link into email or SMS. Keep your center's voice; the article gives them the how-to.
Can I share centers Help links with parents?
No. Centers Help is for staff. Use the families links in the table above.
What if a link does not load for a family?
Ask them to try a private browser window. If it still fails, contact Kiddo support with the exact link you sent.