## Summary

When families ask how to sign in, pay a fee, or respond to an offer, share a link from the **families Help site** instead of walking them through operator steps. This page lists every parent-ready article Kiddo curates for centers to hand off.

Find this page anytime under **Help → Share with families** on the centers Help site.

These links are for **humans** — email, SMS, or chat with families. Do not add them to Captain Documents or treat them as operator knowledge.

## Before you share

- Links open on **help-families.joinkiddo.com** — the families Help portal, not the centers site.
- Families still need **your center's waitlist link** or an offer email to take action; Help explains the steps.
- For urgent offer or payment issues, contact the family directly and loop in Kiddo support if needed.

## Parent Help links (copy and share)

| Topic | Share this with parents | Link |
| ----- | ----------------------- | ---- |
| Sign in | Sign in with email (verification code) | https://help-families.joinkiddo.com/hc/families/articles/login-magic-link |
| Join your waitlist | How to join a center's waitlist | https://help-families.joinkiddo.com/hc/families/articles/join-waitlist |
| Finish an application | Finish an incomplete waitlist application | https://help-families.joinkiddo.com/hc/families/articles/incomplete-application |
| Application status | Understand your waitlist status | https://help-families.joinkiddo.com/hc/families/articles/application-status |
| Add a sibling | How to add another child to the waitlist | https://help-families.joinkiddo.com/hc/families/articles/multiple-children |
| Accept an offer | How to accept an enrollment offer | https://help-families.joinkiddo.com/hc/families/articles/review-enrollment-offer |
| Decline an offer | Decline an offer or give up a spot | https://help-families.joinkiddo.com/hc/families/articles/decline-offer |
| Book a tour | Book a tour at a center | https://help-families.joinkiddo.com/hc/families/articles/book-tour |
| Pay a fee | Pay a waitlist or enrollment fee | https://help-families.joinkiddo.com/hc/families/articles/make-payment |
| Failed payment | Fix a failed payment | https://help-families.joinkiddo.com/hc/families/articles/payment-failed |
| Upload documents | Upload enrollment documents | https://help-families.joinkiddo.com/hc/families/articles/upload-documents |
| Missing email | Not receiving emails from Kiddo | https://help-families.joinkiddo.com/hc/families/articles/not-receiving-email |
| Common questions | Common questions about waitlist, offers, and sign-in | https://help-families.joinkiddo.com/hc/families/articles/waitlist-offers-faq |

All links verified live on **2026-08-06**.

**Slug drift:** Registry IDs and file slugs sometimes differ from live Chatwoot URLs (e.g. `help:families:accept-offer` → live slug `review-enrollment-offer`). This table uses live slugs. See [`docs/HELP_CENTER_URL_DRIFT.md`](../../../docs/HELP_CENTER_URL_DRIFT.md).

## Common questions

### Should I paste these into automated messages?

Yes — when a family needs self-serve steps, paste the relevant link into email or SMS. Keep your center's voice; the article gives them the how-to.

### Can I share centers Help links with parents?

No. Centers Help is for staff. Use the families links in the table above.

### What if a link does not load for a family?

Ask them to try a private browser window. If it still fails, contact Kiddo support with the exact link you sent.

## Related articles

- [Share your parent waitlist link](https://help.joinkiddo.com/hc/centers/articles/parent-waitlist-link)
- [How to send an offer for an open spot](https://help.joinkiddo.com/hc/centers/articles/send-offer)
- [Connect Stripe for waitlist fees and payouts](https://help.joinkiddo.com/hc/centers/articles/stripe-connect)