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Tours
Schedule and manage tours
Summary Use Tour to set when families can book, schedule tours for specific families, and track upcoming and completed visits. Before you start - You need staff access to the center's Tour page. - Select the correct location if your center has multiple sites. Set availability (self-serve booking) 1. Open Tour from the main navigation. 2. Select the Availability tab. 3. Add or edit weekly hours and blocked dates so families only see times you are open. 4. Open the Settings tab on Tour and copy your tour booking link — share it so families can self-book. Schedule a tour for a family (staff-led) 1. On Tour, open the Upcoming tab. 2. Select Schedule a tour. 3. Search for the child or parent (at least two characters). 4. Choose the family, pick a date and time slot, and confirm. The family receives confirmation email/SMS per your Tour Communications settings. Manage tours - Upcoming — view, reschedule, or cancel scheduled tours. - Past events — review completed, no-show, or canceled visits. - Availability — adjust hours when your schedule changes. What happens next - Families see tour status on Home (Scheduled, Visited, etc.). - Calendar sync (optional): new reservations can appear in Google Calendar when connected — see Connect Google Calendar for tours. What your parents see: Book a tour at a center Common questions Can parents book without staff scheduling each tour? Yes — share your tour booking link from Tour → Settings. Parents pick an open slot themselves when availability is configured. How do I block vacation days? On Availability, add a date range block so tour bookings are unavailable those days. A family did not get a confirmation Check Tour Communications templates and the family's email on their waitlist application. See How automated messages work. Related articles - In the app: Tour → Availability, Upcoming, Settings - Connect Google Calendar for tours
Book a tour at a center
Summary Tours let you see a center in person before or while you are on the waitlist. Book online when the center shares a link, or follow an invitation from email. Before you start - Sign in with the email the center has for your family — Sign in with email (verification code). - Have the center's tour booking link or an email invitation with a booking button. Book from the center's link 1. Open the tour link the center shared (often from their website or email). 2. Sign in to Kiddo if prompted. 3. Choose your location if the center has multiple sites. 4. Pick an available date and time slot. 5. Confirm the booking. You receive a confirmation email with details. Book from an email invite If staff sent Invite to Schedule Tour, open the email, sign in, and select an open slot the same way. After you book - Home shows tour status as Scheduled with the date and time. - You can view tours under My Tours (if available in your account menu). - To reschedule or cancel, use the link in your confirmation email or contact the center. Common questions I do not see any open times The center may not have published availability yet, or slots are full. Email the center or check back later. Can I tour before applying to the waitlist? Centers set their own rules. Some require a waitlist application first; others share the tour link publicly. I booked but did not get a confirmation email Check spam folders and confirm you used the same email as your Kiddo account. See Not receiving emails from Kiddo. Related articles - In the app: Home - Understand your waitlist status - How to join a center's waitlist