Kiddo Help — For centers

Schedule and manage tours

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Chris

Last updated on Aug 8, 2026

Summary

Use Tour to set when families can book, schedule tours for specific families, and track upcoming and completed visits.

Before you start

  • You need staff access to the center's Tour page.
  • Select the correct location if your center has multiple sites.

Set availability (self-serve booking)

  1. Open Tour from the main navigation.
  2. Select the Availability tab.
  3. Add or edit weekly hours and blocked dates so families only see times you are open.
  4. Open the Settings tab on Tour and copy your tour booking link — share it so families can self-book.

Schedule a tour for a family (staff-led)

  1. On Tour, open the Upcoming tab.
  2. Select Schedule a tour.
  3. Search for the child or parent (at least two characters).
  4. Choose the family, pick a date and time slot, and confirm.

The family receives confirmation email/SMS per your Tour Communications settings.

Manage tours

  • Upcoming — view, reschedule, or cancel scheduled tours.
  • Past events — review completed, no-show, or canceled visits.
  • Availability — adjust hours when your schedule changes.

What happens next

  • Families see tour status on Home (Scheduled, Visited, etc.).
  • Calendar sync (optional): new reservations can appear in Google Calendar when connected — see Connect Google Calendar for tours.

What your parents see: Book a tour at a center

Common questions

Can parents book without staff scheduling each tour?

Yes — share your tour booking link from Tour → Settings. Parents pick an open slot themselves when availability is configured.

How do I block vacation days?

On Availability, add a date range block so tour bookings are unavailable those days.

A family did not get a confirmation

Check Tour Communications templates and the family's email on their waitlist application. See How automated messages work.

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