## Summary

Use **Tour** to set when families can book, schedule tours for specific families, and track upcoming and completed visits.

## Before you start

- You need staff access to the center's **Tour** page.
- Select the correct **location** if your center has multiple sites.

## Set availability (self-serve booking)

1. Open **Tour** from the main navigation.
2. Select the **Availability** tab.
3. Add or edit weekly hours and blocked dates so families only see times you are open.
4. Open the **Settings** tab on **Tour** and copy your **tour booking link** — share it so families can self-book.

## Schedule a tour for a family (staff-led)

1. On **Tour**, open the **Upcoming** tab.
2. Select **Schedule a tour**.
3. Search for the child or parent (at least two characters).
4. Choose the family, pick a date and time slot, and confirm.

The family receives confirmation email/SMS per your **Tour Communications** settings.

## Manage tours

- **Upcoming** — view, reschedule, or cancel scheduled tours.
- **Past events** — review completed, no-show, or canceled visits.
- **Availability** — adjust hours when your schedule changes.

## What happens next

- Families see tour status on **Home** (**Scheduled**, **Visited**, etc.).
- Calendar sync (optional): new reservations can appear in **Google Calendar** when connected — see [Connect Google Calendar for tours](https://help.joinkiddo.com/hc/centers/articles/calendar-sync).

**What your parents see:** [Book a tour at a center](https://help-families.joinkiddo.com/hc/families/articles/book-tour)

## Common questions

### Can parents book without staff scheduling each tour?

Yes — share your tour booking link from **Tour → Settings**. Parents pick an open slot themselves when availability is configured.

### How do I block vacation days?

On **Availability**, add a date range block so tour bookings are unavailable those days.

### A family did not get a confirmation

Check **Tour Communications** templates and the family's email on their waitlist application. See [How automated messages work](https://help.joinkiddo.com/hc/centers/articles/automated-messages).

## Related articles

- In the app: **Tour** → **Availability**, **Upcoming**, **Settings**
- [Connect Google Calendar for tours](https://help.joinkiddo.com/hc/centers/articles/calendar-sync)