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Summary
Kiddo sends most family-facing emails and texts on behalf of your center — application confirmations, tour reminders, offers, and enrollment steps. You review templates and timing in Communications; Kiddo delivers them with your center's name.
Before you start
- You need admin access to Communications and Settings.
- Messages use the email addresses families provide on the waitlist form or in Kiddo.
How it works
Two kinds of messages
| Who sends it | What it covers | Example |
|---|---|---|
| Your center (via Kiddo) | Day-to-day enrollment communication | Waitlist confirmation, tour reminder, offer sent |
| Kiddo (platform) | Account and security | Sign-in link, payment receipt from Kiddo billing |
This article focuses on center → family messages — the ones you configure under Communications.
Where to manage them
Open Communications in Kiddo. Tabs group workflows by stage:
- Announcements — one-time messages you send to many families (bulk announcements).
- Wait List Communications — messages during the waitlist stage (confirmations, continued-interest checks, status updates).
- Tour Communications — booking confirmations, reminders, and follow-ups.
- Enrollment Communications — offers, document requests, and enrollment fee reminders.
Each workflow shows the trigger (when it sends), the channel (email and/or SMS where enabled), and the template text your center can customize.
What families experience
- Emails come from your center's name with Kiddo handling delivery.
- Links in emails sign families into Kiddo when needed (offers, payments, documents).
- Families do not see internal workflow names — only the subject and body you configured.
What your parents see: Families receive email from your center's name (via Kiddo). If they report missing mail, share Not receiving emails from Kiddo. For waitlist steps after applying, see Understand your waitlist status.
Cadence and toggles
Many waitlist workflows include a cadence (how often periodic updates send). Turn workflows on or off per center; adjust copy to match your voice. Test with a staff email before wide changes.
Common questions
Can I turn off automated emails?
Yes — disable or adjust individual workflows in Communications. Critical one-time messages (like an offer) still send when you take that action in the app.
Why did a family say they did not get an email?
Ask them to check spam. Confirm the email on their application matches what they check. Share Not receiving emails from Kiddo or Sign in with email (verification code) if they cannot access Kiddo.
Do I edit emails in Communications or Settings?
Template text and workflow timing live under Communications. Center profile details (name, logo) come from Settings → Center Profile.
What is the difference between Announcements and automated workflows?
Announcements are manual one-time blasts you compose and send. Wait List / Tour / Enrollment Communications run on triggers (application submitted, tour booked, offer sent, etc.).