Summary
Send an enrollment offer when you have an open spot and want a matched family to respond within a set number of days. This guide is for center directors and staff.
Before you start
- You need staff access to the center's Waitlist.
- An open spot should exist for the classroom, schedule, and start date you plan to offer.
- The child should appear as a match on that open spot (or be eligible from the waitlist).
Steps
- In Kiddo, open Waitlist.
- Go to the Open spots tab.
- Open the open spot that fits the spot you want to fill.
- Select one or more matched children, then choose Make Offer. (You can also start an offer for a single child from their row actions.)
- In the Send Offer window, confirm each child's Classroom, Schedule, and Start date.
- Set how long parents have to respond using Parents have [N] days to respond.
- Optionally add a short custom message.
- Select Send Offer.
What happens next
- Kiddo creates the offer and emails the family's guardians.
- The match shows as a pending offer on the open spot until the family responds.
- On Home, parents see an offer notification with Accept Offer and Reject Offer.
- If the deadline passes without a response, the offer expires according to your center's settings.
What your parents see: How to accept an enrollment offer
Common questions
Can I resend the offer email?
Yes. From the child's waitlist profile or bulk actions, use Resend Offer Email when an offer was already sent.
Do I need an open spot first?
Offers are tied to spot details (classroom, schedule, start date). Creating or selecting an open spot keeps matches and offer status in sync.
Can I send offers to multiple children at once?
Yes. Select several matched children on an open spot and use Make Offer.
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